Hodder & Stoughton Power of A Positive No

From the author of the international bestseller }Getting To Yes{, this book demonstrates how to say No and still get to Yes. Most of us are reluctant to say No when we fear the word could spoil relationships with bosses, lose the deal with clients or upset family members. This book will help readers know whether and how to say No and provides a simple 5 step solution and tried and tested techniques to tackle this dilemma.