The second edition of this guide to discovering, scoping, assessing, modeling, and redesigning business processes offers a new overall structure that supports a clearer, three-phase methodology, reflecting how real-life successful projects are structured. It shows how to build visual models for illustrating workflow and other critical aspects of a process. The book offers guidance on the critical activities of running process discovery and modeling sessions, and offers materials and samples to help analysts learn how to demonstrate key business process concepts and issues for others. Also new to this second edition is clarification of how the book's methods related to the main current approaches--BPM, Lean, and Six Sigma. Sharp is a consultant. McDermott teaches at the University of California-Berkeley Extension. Annotation ©2009 Book News, Inc., Portland, OR (booknews.com) Autorid: Patrick McDermott, Alec Sharp