Free Press Customer Mania!: It's Never Too Late to Build a Customer-Focused Company

The best-selling author of The One Minute Manager draws on the success of the world's largest restaurant chain to explain how a company of any size can develop a unified, people first, customer-oriented approach to doing business, demonstrating how this principle must inform every level of a company from the CEO to employees dealing with customers. 100,000 first printing. Autorid: Kenneth Blanchard, Jim Ballard, Fred Finch