All organizations are becoming service organizations. But most werent built to deliver services successfully end-to-end, and the human, operational and financial impacts are abundantly clear. In the digital era the stakes are even higher, given how rapidly services change. Yet default working practices (governance, planning, funding, leadership, reporting, programme and team structures) inside large organizations haven't changed. Rather than modernize just one service at a time, it's the underlying organizational conditions that need to be transformed anything less is futile.The Service Organization is the result of years of research and consulting, as well as dozens of interviews with executives. It explores significant challenges that leaders will recognize, and turns them into solvable puzzles by providing practical advice and tools that reimagine what the organization does from the perspective of its customers and it organizes the activity needed to deliver the best outcomes. This book is for everyone involved, from designers to technologists and from operational staff to policymakers and leaders. It includes surprisingly simple and doable, but non-obvious, steps that dont depend on seniority or pay band and that are typically overlooked by even the most progressive professions, teams and companies.Kate Tarling sets a bold, ambitious and practical agenda for all service organizations. Her book is full of behind-the-scenes examples from the global companies, public sector bodies and non-profits that are now delivering and leading successful services. It shows how to reinvent organizations so they rely not just on transforming technology but on putting the success of their services at the heart of how they operate. Autorid: Kate Tarling
In September 1933, the Peruvian Rubber Company delivers nineteen indigenous people from the Amazon to businessman Amado Dam, intended for Argentina's first Ethnographic Theme Park. Unexpected among the human cargo is an artefact harbouring a sloth with a fascinating yet terrifying secret: the ability to create erotically explosive telepathic connections between people. What ensues is a raucous satire of mens fear of womens bodies, of the illusion of logic in the structures of so-called civilisation, and the way class and race obscure identities when the observer is a man with power. In The National Telepathy , Roque Larraquy, one of the most original voices in contemporary Argentinian literature, brings us a literary high-wire act, an over-the-top comic grotesque about atrocity. This shocking, bizarre, funny, imaginative novel lays all-too-bare the secret longings and not-so-secret machinations of a social class that will stop at nothing in order to stay on top. Autorid: Roque Larraquy, Frank Wynne
A fun introductory guide to yoga anatomy for new and experienced yoga teachers, practitioners, and enthusiasts Knowledge of anatomy is a crucial part of every effective yoga practice, but the subject can be dry and difficult. Yoga Anatomy Made Simple provides a fun solution-it's a go-to guide to functional yoga anatomy, written for yoga practitioners looking to jump in and start applying key concepts to their work. Here, longtime yoga teacher Stuart Girling pairs his expertise with real-life examples and colorful, jaunty illustrations to create a book that serves as an easy-to-understand introduction and refresher course for yogis, teachers, and trainers. Yoga Anatomy Made Simple provides simple explanations of key yoga-anatomy concepts, like patterns, variety, breath, and strength. The illustrations are diverse, inclusive, joyful, and fun-and mirror the author's own accessible, unpretentious approach to practical yoga anatomy. Concepts are demonstrated on different body parts, as well as the following posture groups: * Forward bends * Hip rotations * Backbends * Twists * Postures involving the shoulders * Inversions * Arm balances Girling ties everything together in a holistic framework with a playful touch on every page-one that embraces each student's lifestyle, environment, and life history. Yoga teachers will learn to elevate their ability to analyze yoga postures from a physical perspective, sequence more effectively, avoid unnecessary injury, and appreciate the importance of individuality within postural yoga. Autorid: Stu Girling, Bug Fawcett
When seven-year-old Jedza witnesses a tragic incident involving a train and the death of his close boyhood friend in his hometown Miners Drift, he is convinced that his life is haunted. Now in his mid-20s, Jedza is a down-and-out electrician, moving to Harare in the hopes that he will escape the darkness and superstitions of the small town. But living in the shadowy restless atmosphere of the Avenues with its mysterious pools of water rising under musasa trees, he is tormented by the disappearance of his sister and their early encounters with ancestral spirits, the shapeshifting power of the njuzu and a vengeful ngozi. To move forward, he must stop running away and confront the trauma of his past. An eclectic, experimental novel, Avenues By Train is a brash and confident debut by an exciting new voice Autorid: Farai Mudzingwa
Write well. Live well.The practice of creative writing - being expressive, exploring ideas, crafting words, shaping stories - can deepen your appreciation of life and enhance your wellbeing.With 100 inspiring prompts, insights and exercises specially devised by an award-winning author and creative writing teacher, discover how to write well - and thrive. This comprehensive guide to visual merchandising covers both window dressing and in-store design, as well as all the other elements, real or virtual, used to enhance the contemporary retail experience. Featuring a range of shops, from fashion emporia such as Selfridges, Printemps, and Bergdorf Goodman to small outlets, the book offers practical advice, supported by tips from the most inspiring visual merchandisers and creative directors across the world.It reveals the secrets of their profession and all there is to know about the latest technology, mannequins, props etc. It also examines the psychology and ever-changing trends behind consumer behaviour.Visual merchandising is presented through lavish color photographs, diagrams of floor layouts and store case studies, and includes invaluable information such as a glossary of terms used in the industry. Autorid: Tony Morgan
From the Introduction by Mohammed Sawaie: The Palestinian poets included in The Tent Generations, Palestinian Poems represent different age groups and backgrounds, yet they all express a strong sense of Palestinian-ness. They include Israeli citizens, the offspring of those who remained in Palestine after 1948. They also include poets who lived or continue to live in the West Bank and Gaza, areas that are still occupied, or controlled by Israelis as of this writing. Finally, they include poets born in Palestine, but whose families were expelled, or migrated to neighboring Arab countries as a result of the Arab-Israeli wars of the Nakba in 1948, and then of 1967 and 1973. The educational backgrounds of the poets represented here vary. Salem Jubran, Samih al-Qasim, Tawfiq Zayyad, and Marwan Makhoul, for example, were products of the Israeli educational system. Others attended institutions of learning in various Arab countries. Fadwa Tuqan received little formal education in her city of Nablus; she, however, acquired instruction in language, support in writing poetry, and encouragement to publish her poems from her brother, the well-known poet Ibrahim Tuqan, mentioned previously. All these poems are written in fusha Arabic, Modern Standard Arabic, the codified literary, written language shared by educated speakers of Arabic in their various respective regions. Palestinian folkloric poetry, referred to as al-Shir al-Shabi or Shir al-Ammiyya, is not included in this work. Folk poetry, richly expressed orally in the Palestinian dialect, Ammiyya, embraces a variety of themes (national pride, panegyric, love, generosity toward guests/strangers, and so on), including the political themes expressed in the poems in this work. There is a rising interest in collecting and preserving this folkloric poetry, and several anthologies of oral poetry as well as studies have recently appeared. The 1948 Nakba, the wars of 1967 and 1973, and their subsequent tragic impact find expression in the work of Palestinian poets. Some of the authors in this collection had firsthand experience of the loss of home, and the up-rootedness from and destruction of their villages and cities. Others acquired knowledge of such experiences, the tragedy that befell Palestinians, through stories told by grandparents or parents, stories of hardship and deprivation transmitted from one generation to another. Thus, poets express in vocabulary specific to the Palestinian experience of the dispossession of homeland, the forced expulsion, the pain of living in the miserable conditions of refugee camps in the diaspora. Autorid: Mohammed Sawaie, Fadwa Tuqan, Salem Jubran, Tawfiq Zayyad
Rebecca Strand was just sixteen when she and her father fell to their deaths from the top of the Gibraltar Point Lighthouse in 1839. Just how they fellor were they pushed?remains a mystery. And their ghosts haunt the lighthouse to this day ... Gabe tells this story every day when he gives the ghost tour on Toronto Island. He tries to make it scary enough to satisfy the tourists, but he doesnt actually believe in ghosts until he finds himself face to face with Rebecca Strand. The true story of her death is far more terrifying than any ghost tale Gabe has told. Rebecca reveals that her father was a member of the Order, a secret society devoted to protecting the world from 'the wakeful and wicked dead' malevolent spirits like Viker, the ghost responsible for their deaths. But the Order has disappeared, and Vikers ghost is growing ever stronger. Now Gabe and his friends must find a way to stop Viker before they all become lost souls ... A freshand very scarytake on the ghost story from Kenneth Oppel. Autorid: Kenneth Oppel
This authoritative encyclopedia is perfect for visual learners: it reveals astonishing information about space, Earth, animals, humans and technology through 200 infographics, including maps, charts, timelines and more! Grasp facts at a glance as you turn every page: discover the size of our Sun in comparison to the largest star in the universe; find out which animal can leap 200 times its body length; learn how many cups of snot your body makes a day; compare the sizes of the biggest beasts that have ever lived; witness what happens in a single second across the world. With stunning infographics by internationally renowned data designer Valentina D'Efilippo, along with beautiful colour photography, as well as interviews with leading expert consultants for every chapter, this ravishing book from Britannica offers an exhilarating visual way to understand the world around us. Autorid: Valentina D'Efilippo, Andrew Pettie, Conrad Quilty-Harper
Shortlisted for the International Booker Prize 2024 Three men go out fishing, returning to a favourite spot on the river despite their memories of a terrible accident there years earlier. As a long, sultry day passes, they drink and cook and talk and dance, and try to overcome the ghosts of their past. But they are outsiders, and this intimate, peculiar moment also puts them at odds with the inhabitants of this watery universe, both human and otherwise. The forest presses close, and violence seems inevitable, but can another tragedy be avoided?Rippling across time like the river that runs through it, Selva Almadas latest novel is the finest expression yet of her compelling style and singular vision of rural Argentina. One of the Best Books of 2020 in Clarín and La Nación Shortlisted for the Mario Vargas Llosa Novel Prize Autorid: Selva Almada, Annie McDermott
"A master crime writer...Seicho Matsumoto's thrillers dissect Japanese society."--The New York Times. A beautifully written mystery novel that takes on the taboo of Japanese prostitution catering to GIs during the American post-war occupation.Tokyo 1958, Teiko marries Kenichi Uhara, ten years her senior, an advertising man recommended by an intermediary. After a four-day honeymoon, Kenichi vanishes. Teiko travels to the coastal and snow-bound city of Kanazawa, where Kenichi was last seen, to investigate his disappearance.She discovers he had been a police officer in Tokyo after the war, keeping watch over pan pan girls, Japanese prostitutes catering to GIs. Some of these women have created a new life in Kanazawa and may have taken extreme measures to hide their past."Do you aspire to be a connoisseur of the best international crime fiction? If so, Seicho Matsumotos Point Zero should be on your bedside table. Become acquainted with a crime master." Financial Times Autorid: Seicho Matsumoto
The City of Durham, 1434. Out of a storm, an aging minstrel arrives at the cathedral to entertain the citys most powerful men. Mother Naked is his name, and the story hes come to tell is the Legend of the Fell Wraith: the gruesome walking ghost some say slaughtered the nearby village of Segerston forty years earlier. But is this monster only a myth, born from the dim minds of toiling peasants? Or does the Wraith and do the murders have roots in real events suffered by those fated to a lifetime of labour? As Mother Naked weaves the strands of the mystery of class, religion, art, and ale it starts to seem as though the chilling truth might be closer to his privileged audience than they could ever imagine. Taking its inspiration from a single payment entered into Durhams Cathedral rolls, Modyr Nakett was lowest-paid performer in over 200 years of records. Set against the traumatic shadow of the Black Death and the Peasants Revolt, Mother Naked speaks back from the margins in a fury of imaginative recuperation. Autorid: Glen James Brown
In 'Embodied Spirit, Conscious Earth', Linda Hartley brings together the wisdom and learning from nearly five decades of study, practice and teaching at the forefront of somatic movement, embodied awareness, somatic and transpersonal psychotherapy, and spiritual disciplines. The interrelationship of Body, Mind and Spirit weaves its way through the book taking us beyond a dialogue between them to the transcendence of unitive consciousness, where an immanent or embodied spirituality is glimpsed. The book draws closely on three sources Release Work, Body-Mind Centering and the Discipline of Authentic Movement showing how they can inform a practice of consciously embodied movement. As well as condensing her lifetimes experience, Linda suggests a path: to explore our own embodied awareness to understand the patterned impact of conception, embryological development, birth and infant development to rediscover our connection with the consciousness of the Earth and the more-than-human world to find a healthier relationship with our planetary home and the collective body and to explore the relationship between the matter of body and the mystery of Spirit, through the arc of human development from conception to the end of life. Autorid: Linda Hartley
A former historian is spending time in a residential home but is it an artists retreat, a sanatorium, or a psychiatric hospital? In hypnotic and digressive prose, Tillman's narrator spins tales of her life while ruminating on her many and varied preoccupations: chair design, the Manson family, the Zulu alphabet, the death of a pet, family trauma, loneliness - and above all, skin and the meaning of 'sensitivity' in contemporary society. Meanwhile, these reveries and reminiscences are constantly interrupted by the presence of her fellow residents, each with their own obsessions and neuroses. In this masterful novel, now available in the UK for the first time, Tillman fashions nothing less than a microcosm of troubled American democracy. American Genius, A Comedy reinvents the modernist novel for our distracted and hypermediated era - it is the tale of a consciousness that is expansive and exacting and utterly compelling. Autorid: Lynne Tillman
The most influential Colombian novel before Gabriel García Márquez.Times Literary Supplement A new translation of a Latin American classic, José Eustasio Rivera's The Vortex follows the young poet Arturo Cova and his lover, Alicia, as they elope from Bogotá and embark on an adventure through Colombia's varied and magical landscapes. When Aliciapregnant, jealous, and more than a little fed updisappears, its up to Arturo, and his unstoppable ego, to follow and win her back. From the cattle ranches of the llanos to the dense jungle of the rainforest, accompanied by hucksters, cowboys, desperate souls, and a terrifying tide of ants, Arturo pursues his bride-to-be, and becomes an inadvertent witness to the appalling conditions suffered by workers forced or tricked into tapping rubber trees. Inventive, funny, and wildly prescient about the human and environmental costs of extractive systems, The Vortex is both a denunciation of the horrific human-rights abuses that took place during the Amazonian rubber boom, and one of most enduring renderings of the natural environment in Latin American literature. 100 years after its publication, it remains full of verve, and ready to inspire and delight a new generation of readers and writers. Autorid: José Eustasio Rivera, Victor Meadowcroft, Daniel Hahn
A beautiful, expansive essay about care, dependence, and what it means to breathe in an age of environmental catastrophe A few moments after birth we begin to use our lungs for the first time. From then on, we must continue breathing for as long as we are alive. And although this mostly happens unconsciously, in a society plagued by anxiety, climate change, environmental racism, and illness, there are more and more instances that teach us about the privilege that is breathing. Why do we so easily forget the air that we breathe in common? What does it mean to breathe when the environment that sustains life now threatens it? And how can life continue to flourish under conditions that are increasingly toxic? To approach these questions, Jamieson Webster draws on psychoanalytic theory and reflects on her own experiences as an asthmatic teenager, a deep-sea diver, a palliative psychologist during covid, a psychoanalyst attentive to the somatic, and a new mother. The result is a compassionate and timely exploration of air and breathing as a way to undo the pervasive myth of the individual by considering our dependence on invisible systems, on one another, and the way we have violently neglected this important aspect of life. Autorid: Jamieson Webster
Fair: The Life-Art of Translation, is a satirical, refreshing and brilliantly playful book about learning the art of translation, being a bookworker in the publishing industry, growing up, family, and class. Loosely set in an imagined book fair/art fair/fun fair, in which every stall or ride imitates a real-world scenario or dilemma which must be observed and negotiated, the book moves between personal memories and larger questions about the role of the literary translator in publishing, about fairness and hard work, about the ways we define success, and what it means and whether it is possible to make a living as an artist. Fair is also interested in questions of upbringing, background, support, how different people function in the workplace, and the ways in which people are excluded or made invisible in different cultural and creative industries. It connects literary translation to its siblings in other creative arts to show how creative and subjective a practice it is while upholding the ethics and politics at play when we translate someone elses work. Blurring the lines between memoir, autofiction, satire and polemic, Fair is a singularly inventive and illuminating book by one of the UKs most original and admired writers and translators. Autorid: Jen Calleja
Everything is mine and is taken from me. Thats what it means to be a girl. Highly acclaimed in Denmark, Girlbeast is a fearless, unsettling, and poetic reimagining of the Lolita narrative, where power shifts unpredictably, and desire and coercion become indistinguishable. In a world that fetishises girlhood, it asks whether a girl be blamed for internalising the roles imposed upon her? Can she wield her youth as power in a system designed to render her powerless? With sharp, fast-paced prose and an addictive plot, Cecilie Lind crafts a daring examination of female agency, sexuality, and the complexities of consent. The novel evokes the idea of the girl as animal a creature conditioned to be both docile pet and wild beast, torn between submission and rebellion, innocence and desire. Brave, provocative, and unflinching, Girlbeast is a gripping, vital novel for our times. Autorid: Cecilie Lind, Hazel Evans
At what point do we figure it out does it get easier will we find the answers will I feel okay? Caitlin ORyans debut collection is a journey of mirrors smashing and everything we have come to accept being called into question. With deep vulnerability and wit, she invites us to look inside of ourselves and to interrogate what we find there. Fuelled by the times that we are living in, her poems vibrate through the pages, grabbing you with a sense of urgency that says you are not alone, I also feel this. Taken from her live performances and featuring her viral poem AT WHAT POINT which has amassed millions of views online and culminated in her being invited onto BBC Womans Hour, this book will light a fire in you that will continue to burn long after you have put it down. Autorid: Caitlin O'Ryan
Family, obsession, and privilege boiled down by the icy-hot Swiss-Italian master stylist Fleur Jaeggy. Even among Jaeggys singular and intricate works, The Water Statues is a shiningly peculiar book. Concerned with loneliness and wealths odd emotional poverty, this early novel is in part structured as a play: the dramatis personae include the various relatives, friends, and servants of a man named Beeklam, a wealthy recluse who keeps statues in his villas flooded basement, where memories shiver in uncertain light and the waters run off to the sea. Fleshed out with Jaeggys austere yet voluptuous style, The Water Statues delivers like a slap an indelible picture of the swampiness of family life. Reading Jaeggy is not unlike diving naked and headlong into a bramble of black rose bushes, so intrigued you are by their beauty: its a swift, prickly undertaking, and you emerge the other end bloodied all over -Daniel Johnson, The Paris Review Autorid: Fleur Jaeggy, Gini Alhadeff
PW STARRED REVIEW: Brilliant sequel to 2018s Beside the Syrian Sea. James Wolff skillfully portrays an espionage agent on the verge of losing himself to his demons. This is spy fiction like no other. Publishers Weekly -------Things are looking bad for disgraced spy August Drummond. In emotional free fall after the death of his wife, fired for a series of unprecedented security breaches and now his neighbor on the flight to Istanbul wont stop talking. The only thing keeping him sane is the hunch that theres something not quite right about the nervous young man several rows ahead a hunch that is confirmed when August watches him throw away directions to an old European cemetery seconds before being detained by Turkish police. A reckless August decides to go to the cemetery, where he meets a mysterious figure from the dark heart of the Islamic State and quickly finds himself drawn into a shadowy plot to murder an Iranian scientist in Istanbul. But nothing is what it seems, and before long August realises he has gone too far to turn back. As he struggles to break free from the clutches of Islamic State and play off British intelligence against their Turkish counterparts, he will find his resourcefulness, ingenuity and courage tested to the very limit of what he can endure. The second novel in a trilogy about loyalty and betrayal in the modern world, How to Betray Your Country is an authentic thriller about the thin line between following your conscience and following orders. PW STARRED REVIEW: Brilliant sequel to 2018s Beside the Syrian Sea. James Wolff skillfully portrays an espionage agent on the verge of losing himself to his demons. This is spy fiction like no other. Publishers Weekly---------Disgraced British spy August Drummond is on his way to Istanbul when he sees a passenger throw away directions to a cemetery just moments before being arrested. August cant resist the temptation to go in his place. But when he comes face to face with a terrifying figure from Islamic State, he realizes hes about to confront the greatest challenge of his career Autorid: James Wolff
From forgotten jellybeans to sparking daydreams, Alex's poems, written for primary school age children, are both funny and thoughtful, and aim to spark familiarity and inclusion. And the illustrations from Katy Riddell will focus on the fun and dreamlike quality of the poems' engagement with the natural world. These poems use rhyme, rhythm and free verse and are ideally suited to performance in a school setting, nurturing a love of language, reading, confidence and self-expression. Autorid: Alex Wharton
Far out to sea and deep below the whispering waves lives a merman called Nen. Nen spends his days exploring his underwater kingdom, but something is missing: his heart is empty. So, Nen ventures to the forbidden world above and it is here that he meets Ernest, a lonely fisherman. But can two people from different worlds be together and what will happen when a terrifying storm gathers? A lyrical, beautiful celebration of love, acceptance and faith, with a gentle message about how we treat our oceans, and each other. Autorid: Ian Eagleton, James Mayhew
1897 In the wolf-haunted Carpathian Mountains, a young solicitor, Jonathan Harker, travels to an isolated castle to assist a mysterious Count with purchasing a number of properties in England. But what he witnesses there drives him to the edge of madness Meanwhile, in Whitby, Harkers fiance, Mina Murray, visits her dear friend Lucy Westenra. But during her stay, Lucy is attacked and becomes seriously ill In London, Lucys suitor and physician, Dr John Seward, becomes preoccupied with the case of a certain Mr Renfield, an inmate at his lunatic asylum, who seeks to collect lives for his master, having not long returned from a trip to Autorid: Jonathan Green, Hauke Kock
Hell of Solitude presents a varied and eclectic selection of writings by Ryunosuke Akutagawa, one of the most important and beloved Japanese writers of the twentieth century. Bringing together fiction, poetry, and philosophical prose – much of it appearing in English for the first time here – this collection showcases the range and intensity of Akutagawa’s imagination. Moving from the whimsical and fantastical to the grave and introspective, the pieces reveal a writer of extraordinary clarity and psychological depth. Interwoven throughout are poems from a prolific body of verse, examples of which are sparse in English, alongside 'Art and Other Things’, a fragmentary essay in which Akutagawa expounds his aesthetic views while drawing on examples from world literature and art. Translated with sensitivity and precision by Ryan Choi, Hell of Solitude offers a vital reintroduction to a writer whose lucidity, irony, and existential unease continue to resonate across cultures and generations. With a foreword by Polly Barton
Small Hours is an intimate, unflinching biography of one of the great maverick artists.Though Martyn never had a hit single, his extraordinary voice, innovative guitar playing and profoundly soulful songs secured his status as a much admired pioneer.Covered by Eric Clapton, revered by Lee Scratch Perry, and produced by Phil Collins, Martyn influenced several generations of musicians. But beneath the songs lay a complicated and volatile personality. He lived his life the same way he made music: improvising as he went; scattering brilliance, beauty, rage, and destruction in his wake.Did any musician in the Seventies fly so free as John Martyn did on Bless The Weather, Solid Air, Inside Out, and One World? Did any fall so far?Drawing on almost 100 new interviews, Small Hours is a raw and utterly gripping account of sixty years of daredevil creativity, soaring highs, and sometimes unconscionable lows. Autorid: Graeme Thomson
From the Sunday Times bestselling author and former World Poetry Slam Champion, Harry Bakers third collection is his most ambitious yet. Following on from the success of Unashamed (Burning Eye, 2022), Harry Baker combines the insight of a mathematician and the vulnerability of the poet to find wonder in the little things that make life so precious. From a poem about wellies becoming an exploration of masculinity, a poem planning his own funeral inspiring thousands around the world to do the same, or a poem about his favourite German wheat-beer literally just being a poem about his favourite German wheat-beer, The combination of grief and joy in recent poems has led to Harry being described as the Barbenheimer of the poetry world (by himself, but he is hoping it catches on). Autorid: Harry Baker
On 20 December 2015 I became a mother and I went mad. On a single day, Mar García Puig gives birth to twins and becomes elected to the Spanish Parliament as a member of the insurgent left-wing party Podemos. What might have been the best day of her life becomes the start of a terrifying ordeal; García Puigs grip on reality begins to slip as she grapples with uncertainty, the weight of expectation, and misogyny in both of her new roles. In defiance of a culture that tells her the problem lies within, García Puig chooses to look outwards, examining the imbrication of madness and motherhood across centuries of science, myth, and politics while dissecting the ways in which women have been pathologized and banished from public life. At once intimate and epic, The History of the Vertebrate is a searing account of postpartum madness. Moving between memory, culture, and the history of medicine, García Puig transforms her experience into a story about the countless women who have felt that sanity was leaving them, and about the patriarchal forces that have silenced them. Autorid: Mar Garcia Puig, Mara Faye Lethem
